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Gail Graham of the Department of Veterans Affairs, speaking Monday at the College of St. Scholastica, said the key to empowering patients and improving accessibility could be technology. Graham is in charge of the VA’s electronic health records. (Steve Kuchera / skuchera@duluthnews.com)

Official: Technology could help Veterans Affairs reduce wait times

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With the Department of Veterans Affairs still under scrutiny for reports of falsified records, and tens of thousands of veterans waiting for health care, one VA official said the key to empowering patients and improving accessibility could be technol

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